Service 03
Performance
Management
Measurable improvements in public sector service delivery through people-centred systems, performance contracting and evidence-based management.
Who This Serves
Public sector agencies and county governments
ProAxis specialises in performance management and strategic human capital solutions for public sector, county governments and public organisations. We combine deep knowledge of Kenya's performance contracting framework with practical HR and change-management expertise.
Our work helps agencies improve service delivery, increase accountability, reduce costs and become more customer and stakeholder focused.
We bring end-to-end support — from the initial negotiation and target-setting workshops through to digital reporting dashboards, annual evaluations and the next contracting cycle.
Vision
"To be the trusted partner for public institutions seeking measurable improvements in performance and service delivery through people-centred systems and evidence-based management."
Mission
"To enable public agencies to meet and exceed agreed performance targets by designing, implementing and sustaining robust performance management systems, and by placing and developing the right talent to deliver results."
Core Services
What we deliver
Performance Contracting
Lead negotiated performance agreements between agency leadership and owners or government. Facilitate joint target-setting workshops that translate policy into SMART KPIs.
Performance System Design
Develop performance frameworks, scorecards and reporting lines aligned to agency mandates. Configure role-based KPIs and link objectives to budgets and resource plans.
Monitoring, Evaluation & Reporting
Establish M&E frameworks, quarterly and mid-year review processes and digital dashboards. Provide routine performance audits and data quality assurance.
Evaluation, Incentives & Sanctions
Conduct annual performance appraisals against agreed targets. Design fair reward and sanction frameworks, including incentive structures and recognition programmes.
HR Recruitment & Talent Deployment
Recruit and place leadership, technical and M&E staff for public agencies and programmes. Deploy performance-based selection and onboarding processes.
Digital Tools & Reporting
Develop customisable dashboards, scorecards and automated reporting to support quarterly reviews and public disclosure requirements.
Our Approach
A structured, five-phase engagement
Diagnostic & Alignment
Rapid assessment of mandate, systems, competencies and past performance. Stakeholder mapping and engagement to secure buy-in from all levels.
Negotiation & Agreement
Facilitate negotiation sessions to create clear, specific, measurable targets. Draft and finalise performance contracting documents.
Implementation Support
Translate contracts into operational plans, budgets and staffing. Provide on-the-ground support during roll-out and early implementation.
Monitoring & Reporting
Set up quarterly review mechanisms, collect and validate data, produce performance reports and dashboards. Supportive supervision throughout.
Evaluation & Reward
Annual evaluations, incentive or corrective action recommendations, and refinement planning for the next contracting cycle.
Impact
What your organisation gains
- Clear, realistic performance contracts and SMART KPIs that reflect your agency mandate.
- Operational plans tied to budgets and staff responsibilities.
- Functional quarterly review processes and user-friendly dashboards for managers and owners.
- Performance-driven incentive frameworks that improve employee motivation and service delivery.
- Successful placement of technical and leadership staff aligned to performance needs.
Why Choose Us
Public-Sector Expertise
Practical experience with Kenya's performance contracting processes and County Government realities.
End-to-End Support
From negotiation and staff placement to digital reporting and annual evaluation — we stay engaged.
Evidence-Driven
We emphasise measurable indicators, robust M&E and data quality at every stage.
Practical Tools
Off-the-shelf and custom dashboard solutions for transparent and timely reporting.
Capacity Building
We leave your organisation stronger through skills transfer, coaching and documentation.
Ready to improve your performance framework?
Let's discuss your agency's specific performance challenges.